A purpose-built client support platform combining real-time ticket management, AI-driven server diagnostics, SQL Server backup orchestration, live chat, and a comprehensive customer portal — all in one cohesive system built on .NET 9 Blazor.
From the moment a ticket is raised to the moment a server is back online — the Xileit HelpDesk handles the full support lifecycle without stitching together multiple tools.
A sophisticated case management system with configurable statuses, priorities, and five distinct reply modes — designed for the way real support teams actually work.
The entire platform updates live — no page reloads, no polling delays. Built on Blazor Server SignalR with no external message broker required.
A fully integrated real-time chat system with a customer-facing floating widget and a structured agent console — no third-party service required.
A comprehensive Windows and SQL Server monitoring solution — a full PRTG replacement — collecting 60+ metrics every 60 seconds via a lightweight Windows Service agent.
25+ diagnostic rules that continuously analyse server metrics and tell you exactly what is wrong, why it is happening, and what to do about it — with generated T-SQL where relevant.
Schedule, monitor, and manage SQL Server backups across all client environments from a single dashboard — with multi-destination support and intelligent failure alerting.
Three-tier knowledge management — a customer-facing article library, an internal agent runbook, and a dedicated SQL Scripts Library for reusable diagnostic queries.
Per-company drag-and-drop project boards that link directly to support tickets — giving both agents and customers a clear view of project progress.
Deep integrations with GitHub, Google Drive, and outbound webhooks keep the HelpDesk connected to the rest of your development and operations toolchain.
The Insight Engine doesn't just surface metrics — it analyses them together, correlates related signals, and delivers a plain-language diagnosis with a specific, actionable recommendation.
No more staring at graphs trying to work out why the server is slow. The platform tells you.
At current growth rate, D:\ will run out of space in approximately 2 days. Recommend expanding volume or archiving old backup files immediately.
Page Life Expectancy is 180s (threshold: 300s). Buffer cache hit ratio is 94.2%. Correlates with 3 databases totalling 28GB on a 32GB server. Consider adding RAM.
SQL Server recommends an index with an impact score of 98.4. Generated T-SQL ready to review and apply.
DBCC CHECKDB has not been run in 9 days on PROD-DB. Recommend scheduling weekly integrity checks.
Full control over the platform — users, companies, statuses, integrations, and system configuration all in one admin panel.
A powerful workspace for agents to manage tickets, monitor servers, respond to chats, and maintain the knowledge base — all without leaving the platform.
A clean, professional portal for customers — giving them full visibility of their support, project status, and system health without exposing internal tooling.
The Xileit HelpDesk is built with the same rigour we apply to all our enterprise products — security-hardened from day one, with no external dependencies for real-time functionality.
Deployable as a Progressive Web App, it installs directly to desktop and mobile — giving your team and customers a native app experience from the browser.
Joel and the team at xileit are very knowledgeable — not just in Software Development, but Servers, Networks, Messaging — and are always available when we need support, and are quick to add new features when we request them. xileit are a pleasure to do business with.
Talk to us about deploying the Xileit HelpDesk for your operation.
Get in Touch — info@xileit.com